// Portfolio
Jackson Stark — IT & Network Infrastructure Professional
Making technology seamless and reliable across enterprise environments.
Certifications
CCNA
Cisco
Active
Network+
CompTIA
Active
Network Pro
TestOut
Active
IT Specialist
Certiport
Active
Security+
CompTIA
In Progress
Work Experience
IT Support Technician
- End-to-end IT support across resort operations — desktops, laptops, telecom, networking, and printer environments.
- Manage user lifecycles in Active Directory, Entra ID, and M365 including onboarding/offboarding via Cayosoft.
- Administer Intune device management and enforce endpoint compliance policies across the organization.
- Support and troubleshoot POS systems and applications critical to daily revenue operations.
- Track and resolve issues across all business units using Freshservice ticketing.
Network Engineer
- Tier 2 and on-call support for a global network infrastructure spanning 22 countries and 100+ sites.
- Managed 2,000+ routers, switches, firewalls, and load balancers across Cisco, Palo Alto, F5, and VMware SD-WAN for 500+ government entities and most Fortune 100 clients.
- Implemented emergency network changes to resolve client-wide outages stemming from routing issues, missing security/NAT policies, F5 VIP issues, and high-latency incidents.
Junior Network Engineer
- Resolved 2,000+ network incident tickets; supported Tier 1 bridges coordinated by Major Incident Management.
- Applied baseline configs to Cisco routers, switches, Nexus, ASAs, and VMware SD-WAN — both on-site and remotely.
- Completed 100+ standard and normal CAB changes adhering to strict change management protocols.
- Reviewed firewall logs and rules in Palo Alto Panorama to enforce security policy and manage traffic efficiently.
Information Technology Intern — NOC
- Monitored applications and processes in a NOC environment; escalated and created 1,000+ tickets.
- Assisted with incident management, root cause analysis, and environment stability across support teams.
- Followed operational runbooks and prepared system reports to support daily business needs.
Network Support Technician Program
- Configured live Cisco routers and switches — VLANs, spanning-tree, EtherChannel, trunking.
- Implemented network services including DHCP, DNS, and iSCSI in a Windows Server environment.
- Gained hands-on experience with physical cabling, MAC addressing, and enterprise network fundamentals.
Projects
Project Stark Industries — Enterprise Network Lab (EVE-NG)
- Self-hosted on an HPE ProLiant DL360 Gen9 server running EVE-NG — 14-node virtual enterprise topology using IOSv switches, ISRv routers, and Palo Alto VM-Series firewalls.
- Simulates segmented VLANs, inter-VLAN routing, BGP/OSPF, IPv6, and Active Directory integration end-to-end.
- Configuring Palo Alto security zones, NAT policies, and firewall rules modeled after real-world enterprise deployments.
- Building toward automated configuration workflows across a multi-vendor environment.
Azure Static Web Deployment — This Portfolio
- Designed and deployed this portfolio using Azure Static Web Apps, applying cloud-native hosting practices.
- Demonstrates foundational cloud deployment skills and version-controlled static site workflow.
Technical Skills
Networking
Security
Identity & Endpoint
Systems & Virtualization
Cloud & Tools
Education
B.S. Information Systems